Arlo|Smart Home Security|Wireless HD Security Cameras

No motion detection and no phone alerts

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k-oss
Follower
Follower

Had my system now for three months or so and everything has been great. This morning two cameras would not pick up any motion and record video. Nothing has changed in my set up. Cameras are on. Wifi is on with strong signal. Base station has all lights on.Everything is exactly as it was before. I re-booted each camera remotely.

One of the cameras in question is now functioning but my phone is not getting notified of anything. I've restarted my phone as well.

I'm not sure of the model but these are just the standard wireless arlo cameras.

I can live feed each camera just fine but they are just having trouble picking up motion and then recording.

Thanks for your time in advance

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JamesC
Community Manager
Community Manager

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

 

Thank you all for your patience in this process.

 

JamesC

View solution in original post

4 REPLIES 4
elkkthunder
Aspirant
Aspirant

same thing today with me too

serghe
Guide
Guide

It's not you, it's Netgear. many reported the same problems.

elkkthunder
Aspirant
Aspirant

has netgear ackowledged it?

JamesC
Community Manager
Community Manager

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

 

Thank you all for your patience in this process.

 

JamesC