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My family has both iPad and iPhone 6 Pluses installed with iOS v8.1.3 and Netgear Arlo (since 2/25/2015 night PST) apps. iPhones used show notification alerts from these installed apps before I turned off the base station yesterday morning, with its power button, for maintenance work on the physical home (too many e-mails and app alerts!).
After several hours, I physically powered it back on, iPhones no longer get Arlo apps' notifications. However, iPad's app gets the notifications. E-mailed alert notifications worked though. The weird part is that iPad never got these alerts before I powered off and on the base station. Only iPhones did. Now, it is reversed! Family member uses the same The "Friends" account, with full administrator access, under my primary account that I made when setting up Arlo if that matters.
What's wrong? We tried rebooting Netgear Arlo's base station through its web site, logging off and in again, checked settings online and in iOS apps, uninstalling and reinstalling apps in iPhones, etc.
I see notifications again with the logged in an Arlo's Friends (not main/primary) account. It is working for me in iOS v8.2. What about the rest of you with Friends accounts?
I see notifications again with the logged in an Arlo's Friends (not main/primary) account. It is working for me in iOS v8.2. What about the rest of you with Friends accounts?
FYI. Netgear confirmed that it was fixed and still working today.
"Case #: 24784183 Case Summary: Push Notifications on iPhone stopped working. Product: Arlo
Update from NETGEAR:
Hi,
Our development team confirmed that they have implemented the fix for friend account push notification issue few days ago.
It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day! Regards,
Ricardo Expert ID: 8315 NETGEAR L2 Support Expert"
Having the same problem as of today. This looks like a Netgear issue. No notifications on any IOS device - until today, push notifications were working on one iPhone and two iPads.
I just purchased the Arlo and I am having the same problem with app alerts on my iPhone 6. It worked for the first 2 days and now no longer works. I have done everything suggested here but still no app alerts. I hope this gets fixed soon on the app because I really liked those alerts!!
This started happening to me today as well. I received push notifications this morning just fine. At around 6pm Pacific time I noticed I was no longer getting any notificaitons. I've chatted with support & they claim they are aware of the issue and are supposedly looking into it....
"Yhancy: As I checked, we received a handful of cases with the same issue as you are having right now. We are collating this cases and we will raise this in our next meeting. We do apologize for the inconvenience"
I am having the same issue as well. Mine quit working this afternoon on both my Ipad and iphone and have not worked since. It is a feature I depend upon with this system.
Thank you for bringing this issue to our attention. We identified and resolved the issue shortly after it was reported. If you are still experiencing this please let us know so we can investigate further.
