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Re: No more alert notifications from Net Arlo's iOS app on iPhones?

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Prodigy
Prodigy

Hello.

My family has both iPad and iPhone 6 Pluses installed with iOS v8.1.3 and Netgear Arlo (since 2/25/2015 night PST) apps. iPhones used show notification alerts from these installed apps before I turned off the base station yesterday morning, with its power button, for maintenance work on the physical home (too many e-mails and app alerts!).

After several hours, I physically powered it back on, iPhones no longer get Arlo apps' notifications. However, iPad's app gets the notifications. E-mailed alert notifications worked though. The weird part is that iPad never got these alerts before I powered off and on the base station. Only iPhones did. Now, it is reversed! Family member uses the same The "Friends" account, with full administrator access, under my primary account that I made when setting up Arlo if that matters.

What's wrong? We tried rebooting Netgear Arlo's base station through its web site, logging off and in again, checked settings online and in iOS apps, uninstalling and reinstalling apps in iPhones, etc.

Thank you in advance.


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Community Manager
Community Manager

This issue has been resolved. Users may need to log out of their iOS app and log back before push notifications start working again.

 

Thank you all for your patience in this process.

 

JamesC

View solution in original post


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Tutor
Tutor
We are getting app notices in our andriod and iPad but not on iPhone. App works on iPhone, notices are set up. Is there a bug?
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Prodigy
Prodigy

MarkDallas wrote:
We are getting app notices in our andriod and iPad but not on iPhone. App works on iPhone, notices are set up. Is there a bug?

Are you using the primary account in iPhone? Or the Friends' account? Also, was iPad's account fully logged out?

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Guru Guru
Guru

MarkDallas wrote:
We are getting app notices in our andriod and iPad but not on iPhone. App works on iPhone, notices are set up. Is there a bug?

If your getting notices in the Android and Ipad, the system is set up....

 

So, a basic questions is, do you have the notifications turned on in your Iphone?  Settings, notifications, arlo app, turn on.

 

If yes, then try to force a stop of the iphone app and restart then test.  Worst case is I would delete and reinstall on the phone.

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Morse is faster than texting!
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Prodigy
Prodigy

I see notifications again with the logged in an Arlo's Friends (not main/primary) account. It is working for me in iOS v8.2. What about the rest of you with Friends accounts?

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Prodigy
Prodigy

ant wrote:

I see notifications again with the logged in an Arlo's Friends (not main/primary) account. It is working for me in iOS v8.2. What about the rest of you with Friends accounts?


FYI. Netgear confirmed that it was fixed and still working today.

 

"Case #: 24784183
Case Summary: Push Notifications on iPhone stopped working.
Product: Arlo

Update from NETGEAR:

Hi,

Our development team confirmed that they have implemented the fix for friend account push
notification issue few days ago.

It was a pleasure assisting you. Thank you for choosing NETGEAR. Have a great day!
Regards,

Ricardo
Expert ID: 8315
NETGEAR L2 Support Expert"

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Guide
Guide
Hello I'm having this problem can I be assisted
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Apprentice
Apprentice
I need help with this also
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Guide
Guide
Is there anyone how about Ricardo??? Expert Id 8315
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Initiate
Initiate
I just started having this issue today. I have tried uninstalling and reinstalling the app with now luck
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Guide
Guide
Is there anyway I can be assisted with this ?? Someone anyone ?? And mine just started today as well come on arlo help us out
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Initiate
Initiate
Mine not working as well. No notifications as of tonight. Must be on the Netgear side.
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Initiate
Initiate

Having the same problem as of today.  This looks like a Netgear issue.  No notifications on any IOS device - until today, push notifications were working on one iPhone and two iPads.

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Initiate
Initiate

I just purchased the Arlo and I am having the same problem with app alerts on my iPhone 6.  It worked for the first 2 days and now no longer works.  I have done everything suggested here but still no app alerts.  I hope this gets fixed soon on the app because I really liked those alerts!!

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Tutor
Tutor

This started happening to me today as well. I received push notifications this morning just fine. At around 6pm Pacific time I noticed I was no longer getting any notificaitons. I've chatted with support & they claim they are aware of the issue and are supposedly looking into it....

 

"Yhancy: As I checked, we received a handful of cases with the same issue as you are having right now. We are collating this cases and we will raise this in our next meeting. We do apologize for the inconvenience"

 

I really hope they address this ASAP!!

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Initiate
Initiate
Having same issue. Started today.
One account. No friend account.
One iphone with app. Used to get push notices. Now I don't.
Please help.
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Star
Star

I am having the same issue as well.  Mine quit working this afternoon on both my Ipad and iphone and have not worked since.  It is a feature I depend upon with this system. 

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Initiate
Initiate
Everything was working great for a week. However My Alerts suddenly stopped working this morning
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Initiate
Initiate

Any Fix?!!??  THe SAME thing happened to me today also UGH!!!  I NEED this feature.

 

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Tutor
Tutor
I just bought this two days ago..same thing, push notices for the first two days, now only email!! What's the problem?
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Initiate
Initiate
Mine is working again
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Initiate
Initiate
Mine is working now!! Woo Hoo!!! THANK YOU ARLO ROCK STARS!!!!! 🙂
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Initiate
Initiate

Same here, my alerts are working again 🙂

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Community Manager
Community Manager

Thank you for bringing this issue to our attention. We identified and resolved the issue shortly after it was reported. If you are still experiencing this please let us know so we can investigate further.

 

Thank you!

JamesC

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Guide
Guide
So can anyone help me my arlo alerts aren't working and it Christian eve help