New iPhone 14 Pro cannot be trusted with Arlo Secure app!!! (VMB3010r2/H7)

[msazone]

Got the new iphone 14 pro and it downloaded Arlo Secure app. The app is a house icon which is different than the one on my old iphone (bird icon) but seem to be the same version.

Login to the new iphone's arlo app and followed the auth process. Have tried via another iphone and via email. Both failing when I hit trust in the new iphone. It's loading then error message as there was a problem trusting this device. Try a...

System (VMB3010r2/H7)

[JamesC]

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

[Strebe85]

Hi,

Just so I understand. Did you do the following:

1. Assuming your old iPhone is showing up as a trusted device did you delete it from the list?

2. Did you then delete the Arlo app from your phone?

3. Did you completely shut down your phone before you reinstalled the Arlo app?

[StephenB]

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@Ceg48 wrote:

Please is there a customer service phone number to quickly resolve issues. 

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If you have a subscription, you can access phone support using the app.

[Cloz]

I’m having the same issue with my iPhone 14

[JamesC]

Cloz,

Some users have reported success by simply uninstalling and reinstalling the Arlo Secure mobile app. For others, following the steps here were successfully: https://community.arlo.com/t5/Arlo/Add-trusted-device-on-new-iPhone-Issue-Resolved-Workaround/m-p/18...

JamesC

[CindyLouWho23]

I think it did that for me as well. If you think any of this involves issues with the app, I was actually able to get app help on a different app issue through contacting the app people via a chat. The person was very patient and very helpful.

[honeywithcurls]

Uninstalling and then reinstalling the Arlo ap worked for me to solve this exact problem.  Good luck,,,I know it;s frustrating...