Arlo|Smart Home Security|Wireless HD Security Cameras

New iPhone 11 not receiving push notifications

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pacavell
Aspirant
Aspirant

I previously had an iPhone 6 Plus and was receiving Arlo push notifications. I want to receive them on motion detection. I upgraded to an iPhone 11 and now I am not receiving push notifications. Trying to solve the problem I just upgraded to the latest Arlo app and the latest IOS (13.3) but still no notifications. My phone is not in DND mode and I have double checked my Arlo for the proper actions. I can change the action to also send an email on motion and that works but a push notification does not work. 

 

Any ideas?

3 REPLIES 3
ShayneS
Arlo Moderator
Arlo Moderator

HI @pacavell

 

Are you still experiencing this issue with your phone? What version of the Arlo mobile app are you using?

pacavell
Aspirant
Aspirant
Still having the problem. App version is 2.12(1887)
ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support