Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2016-07-14 07:16 AM
  • 2272 Views
  • 0 Likes
  • 2 In Conversation
Pet1700
Apprentice
Apprentice
‎2016-07-14 07:16 AM
When will a new firmware be released for cameras, base, and app? I am constantly loosing camera connections even though battery status and wifi signals are being reported. This needs to be fixed as soon as possible.
Labels:
0 Likes
Reply
Message 1 of 2
2,272
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2016-07-15 07:12 AM

No mention of firmware versions installed nor how you're checking status (app or browser).  We need details to figure anything out.

 

If you're using the Android app and it's v2.1.1, there's a new one available (2.1.2) that fixes a display issue with cameras offline.  The display was fine on iOS and a browser.

0 Likes
Reply
Message 2 of 2
2,236
Related Labels
Discussion stats
  • 1 Reply
  • ‎2016-07-14 07:16 AM
  • 2273 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.