Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

New Library Calendar Update on App and Website Not Working

Reply
Discussion stats
  • 2 Replies
  • 2819 Views
  • 0 Likes
  • 2 In Conversation
vetrijar
Aspirant
Aspirant

I'm not able to select different days or view different recordings in the library anymore, ever since the app and website update happened this week.  Not sure what I'm doing wrong.  I can click on any of the cameras listing of videos recorded from the camera tab, then I'm always being sent to December 25th. (well that is the one that stays green).  I have recordings on different days and cannot view them

 

MOBILE DEVICE BELOW

 

library1.png

 

WEBSITE SITE BELOW

library1.png

1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager

vetrijar,

 

The only days that can be viewed are days that contain content. If there is no content on any other day, those days will not be viewable.

 

JamesC

View solution in original post

2 REPLIES 2
JamesC
Community Manager
Community Manager

vetrijar,

 

The only days that can be viewed are days that contain content. If there is no content on any other day, those days will not be viewable.

 

JamesC

vetrijar
Aspirant
Aspirant

Thanks James. I had several other videos available that were recorded recently, but looking at it again, many of those were past the 7 days free storage period. On my phone, it still showed the number of videos available.  After I manually ran each camera and recorded, the numbers reset to 1 again.