New Arlo, not syncing

[Cuddiebear]

Just got a new arlo 3 camera wireless and followed the set up directions.  Neither my phone or computer will sync, what am I doing wrong?  P.S. I am on the computer typing this that is also connected to the same wifi as the arlo

[TomMac]

What are the LEDs on the front of the base showing? What color ?

( left to right POWER-INTERNET-CAMERA )

[Cuddiebear]

When I first followed the directions the first 3 lights went green.  But my phone would not discover, so I came up to my pc which is on the same wifi and same thing,  So I went back down and went through the directions again and nothing discovered.  So I went through the reset process, about 10 times now and even as far as to use another ethernet cable I have here. Tried moving to 1, 2, 3, 4, and 5 spots on the wifi box.  Nothing.  😞  Took batteries out of cameras to try it all again.  Now the first 2 lights are green but still not discoverable

[TomMac]

Ok... first try to power cycle the base by the on-off button... and then sync a camera if you can discover it.

If NG ( not sure what reset you did ) the do a full reset of the base and start as if new ;  Hold reset in with paperclip for about ten secs til the fro leds all flash amber...

Start over as if all new.

You need the power -internet to be green ( left two ) before you can move on usually

( the PC is also usu easier as it eliminates another part )

As a ps.. are you using bitdefender as an antivirus.

[Cuddiebear]

After an hour on the phone with customer service I am happy to report that I am up and running.  They had to reset everything on the cameras.  Thanks for the help!

[TomMac]

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Cuddiebear wrote:

After an hour on the phone with customer service I am happy to report that I am up and running.  They had to reset everything on the cameras.  Thanks for the help!

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If possible can you share what they had you do for others with similar issues?