NEW APP UPDATE ISSUE: Person with "ALLOW ACCESS RIGHTS" Cannot Arm/Disarm Devices in any Mode

[KellyJ]

   I am the primary user of our Arlo devices; my husband has ALL ACCESS RIGHTS.  I had to update the Arlo app recently, and now my husband can no longer arm/disarm any of our devices in any of the modes.  He needs access to the devices.  Prior to the app update, everything was working great.  The new update created this debacle. 

   I have reached out multiple times to on-line support (case #44440689).  I am on day 6 with no resolution from Arlo support.  The suggestions they provided did not resolve this issue. All support I receive from Arlo now are links to their on-line articles.  

   I have researched ad nauseam all of Arlo's on-line articles; Arlo has nothing available to address/troubleshoot this issue.  

If anyone in this community has recommendations, please share! 

ARLO:  ESCALATE THIS ISSUE.  We are flying blind and it is day 6.  

Thank you 

[StephenB]

---

@KellyJ wrote:

   I am the primary user of our Arlo devices; my husband has ALL ACCESS RIGHTS.  I had to update the Arlo app recently, and now my husband can no longer arm/disarm any of our devices in any of the modes. 

You have two options.

The first is to have your husband use your account credentials on his phone.  Arlo used to restrict you to one login at a time, but they stopped doing that some months ago.  This will give your husband the same access you have.

The second option is to migrate your husband's account to the new "Feed" interface.  There is a hack to do this.  You go into "add device" from his account, and start to add a Pro 5s camera.  You obviously cannot complete that process unless you have the camera.  But it will migrate the account to "Feed" before you get stuck. 

[KellyJ · Accepted solution]

StephenB - THANK YOU!  Option one worked.  I was not aware Arlo stopped restricting one login at a time.  

I hope Arlo support is paying attention to this solution.  Hopefully it can help other users that encounter the same problem.