My cloud storage has reduced from 30 days to 7

[covsimmo]

I used to get 30 days cloud storage, but this now seems to have changed to 7 days, have Arlo changed their terms of agreement?

[TomMac]

No... unless there was a screw- up at the accounting end.

Basic ( free ) is 7 days and 5 cams ( no limit on bases )

Premier is 30.. etc

below per month for year, small amount more if you just go monthly

Basic

$0

• 7 Days of Cloud Recordings
• Up to 5 Cameras
• Limited Support for 3 Months

Premier

$8

per month billed annually

$9.99 per month

• 30 Days of Cloud Recordings
• Up to 10 Cameras
• Unlimited Support

Elite

$12

per month billed annually

$14.99 per month

• 60 Days of Cloud Recordings
• Up to 15 Cameras
• Unlimited Support

[covsimmo]

Thanks, yes, I can see that plan on the site, but was wondering if this had changed? I have always had 30 days since set-up over 2 years ago and this has just reduced to 7 without warning, losing images which I really needed to keep, but hadn't downloaded as I've always had a month. Is there any way to get these images back from Arlo, or are they now lost? Thanks again.

[TomMac]

No, as metioned, there has been no changes to the plans other than inclusion of the new Business plan options a while back.

If you got 30 days for free, consider yourself lucky... The only possible way of MAYBE getting them back is to re-up for the 30 day plan ( you can do it for one month , about $10 ) ... in the past one person stated they got their videos back this way ( unconfirmed )