My Geofencing Is Not Tracking Our Departure

[Diane112]

I have had the Arlo for one week and we have the app on our S7's. Geofencing keeps stopping and does not track us when we leave. It worked for the first day or two then stopped. We have tried rebooting, checking that our phones are on the highest accuracy for tracking, clearing the cache and the only thing that has worked so far is uninstalling the app then reinstalling. This only works for a few hours then stops again. Any ideas ?

[jguerdat]

I don't use Arlo GF but I do have an August SMart Lock that uses GF. I've had a large number of failures with that device where it doesn't even try to unlock for me. I've recently tried setting my location services to a different setting rather than highest accuracy to see if that helps. It's too soon to say but I have some hope. Remember that the Arlo app has to rely on what is fed to it from the OS so trying different settings may help.

[ShayneS]

Hi Diane112,

  The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.