Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

My Camera Will Not Sync To App

Reply
Discussion stats
  • 1 Reply
  • ‎2019-01-07 06:01 PM
  • 704 Views
  • 0 Likes
  • 2 In Conversation
Kconley
Follower
Follower
‎2019-01-07 06:01 PM
When I turn the app on I do not see anything except devices and library. Besides that the screen is blank. The cameras are connected to the base. I'm not sure how what to try next. I followed all the steps in the user guide.
Labels:
0 Likes
Reply
Message 1 of 2
704
1 REPLY 1
Streak2
Master Master
Master
‎2019-01-07 07:29 PM

Are all of the lights on the base green?

If this is a new installation have you claimed the base using the app and then syncd each camera to the base?

If you are using an app then try and use the web interface and see if everything works there.

 

https://arlo.netgear.com

 

0 Likes
Reply
Message 2 of 2
697
Related Labels
Discussion stats
  • 1 Reply
  • ‎2019-01-07 06:01 PM
  • 705 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.