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It happened with another camera as of this early morning. Power cycling the base station did not fix it. I did not get any low battery e-mails too. It is probably dead/low battery again like last month with the other camera. This is annoying! 😞
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Ant: What batteries are you using? I'm wondering if they are rechargeable and thus drop from useable to unuseable in a quick timeframe.
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StuBee wrote:Ant: What batteries are you using? I'm wondering if they are rechargeable and thus drop from useable to unuseable in a quick timeframe.
Energizer's non-rechargeable batteries from Amazon. I don't know its model and details right now. The camera's light was blinking orange/amber two in row for every 30 seconds or so when I checked. The same behavior as last month's other camera incident. I haven't been able to take the camera down (do that tomorrow).
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Not that it helps you right now but I received a low battery the other day on a camera with rechargeables. I didn't let it run to see how long it might last before dead but I wasn't quick in changing them with no issues. Emails seem to be working for me for whatever reason.
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jguerdat wrote:Not that it helps you right now but I received a low battery the other day on a camera with rechargeables. I didn't let it run to see how long it might last before dead but I wasn't quick in changing them with no issues. Emails seem to be working for me for whatever reason.
Interesting and thanks. Hopefully, I will physically check out the camera today.
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The cameras we have never went offline. We went out of town and now it shows the camera offline, is there anyway to get online when out of town?
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Still cannot view unless comnected to the home Wi-Fi on my phone. Can still arm and disarm but thats it. They detect motion like they should but i cannot view any active movements live.
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As noted here many times, work networks may well block access to various sites and Netgear.com seems to be one. When at work, you have a choice of talking to your network folks a out unblocking access or use cell service.
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ant wrote:
jguerdat wrote:Not that it helps you right now but I received a low battery the other day on a camera with rechargeables. I didn't let it run to see how long it might last before dead but I wasn't quick in changing them with no issues. Emails seem to be working for me for whatever reason.
Interesting and thanks. Hopefully, I will physically check out the camera today.
FYI. Its batteries were low like last month's other camera. I am puzzled why I never got the e-mail notifications about them again. 😞
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You shoudl be able to do a re-start form the app. It often (not always) brings them back online
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jfrenaye wrote:You shoudl be able to do a re-start form the app. It often (not always) brings them back online
I have done that before. They never worked for my "offline" cameras. 😞
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One out my four cameras is having trouble syncing with my base station. The other three is working just fine. What can i do?
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If repositioning the camera doesn't help, you may need a trouble ticket to resolve this.
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baktun,
Have you tried a fresh set of batteries? If the camera is showing offline it could be due to dead batteries. Consider installing a fresh set and check to see if that brings the camera back online.
JamesC
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My entire system is off-line. I can't even see my cameras on the main screen. I've tried everything including switching out the base station. My entire system is dead. Is anyone else having the same problem today?
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Are you still having problems? What are the base LEDs showing?
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No we figured out the problem. The base station could only handle five cameras. I have eight cameras total so I split four cameras for each base station. Now they work perfectly. If I try to hook up anymore than five cameras to a single base station they started malfunctioning and won't work at all.
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Interesting. The bases should be able to handle 15 cameras, I believe. The only other limitation is the plan you're on since the basic plan only supports 5 cameras. If this is the case, you have to use two email addresses for two basic plans to see all cameras.
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What are the LEDs on the base doing when you have an issue?
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Since you only have two green LEDs, it's obvious that the camera isn't connected. I know you say the batteries are good but humor me and use fresh ones. It's possible that it's a battery issue as well as a hardware one. If all seems good, try moving the camera close to the base and see if the same issue occurs.
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All five of my cameras have been "not connected" for the past 24 hours or so, possibly beginning with a ~30 minute power outage here yesterday (not sure if that's when the problem started, or if it's coincidental):
That's what I see in my browser. Android app shows the same. Tried the following to no effect:
- Power cycling both my router and the Arlo base station.
- Restarting one the cameras by opening the battery compartment.
- Re-syncing one of the cameras.
However, I'm still getting alerts and new videos. Just no camera status, access to live view, modes or settings.
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mocodi wrote:All five of my cameras have been "not connected" for the past 24 hours or so, possibly beginning with a ~30 minute power outage
That's what I see in my browser. Android app shows the same. Tried the following to no effect:
- Power cycling both my router and the Arlo base station.
- Restarting one the cameras by opening the battery compartment.
- Re-syncing one of the cameras.
Try also to reboot your computer... many times it is the browser and cache resulting in a glitch.
Also as a side note; many times power outages to the base allow the cameras to drop out after time ( unknown amount , I've seen it in 20 mins and also 2 hours )
When this happenes, a resync of the camera is the only thing that will fix the problem
Morse is faster than texting!
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