My Arlo base station power light is solid amber and I cannot get it to reset
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The Arlo base station has an amber light on the power, no light on the cameras (as I took all the equipment off of the account), no light on the internet, a green light on home, and no lights on the usb connections, and will not reset. I have tried everything listed in the website troubleshooting and I have been in contact via email with support for a week and tried everything they suggested without resolution; and I spent 2 hours last night on the chat line with support again without any resolution.
After reviewing comments from other users with similar problems, it would seem that this represents a hardware issue. The system we have is under a year old so SHOULD be covered by a warranty. I asked to get hold of a supervisor but as yet not heard back.
Does anyone have any suggestions? The cameras are great when they work, I hate to have to give up on it but I simply don't have much more time to devote to the issue.
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A hardware issue like this can only be handled with your open case. Stay on them but remember this is the weekend.
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