Multifactor Authentication on iOS

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grizzlyb
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Aspirant

I somehow got logged out of the Arlo app on iOS and had to reauthenticate. That's fine, but there's an issue with the multifactor authentication setup. It sent me an email with a code to reauthenticate, I switched apps to check my email, and when I switched back, it closed the reauthentication panel, so it can't be completed on iOS unless you have a separate device to check your email on. Ideally I think it would leave the code entry screen up when you switch between apps.

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StephenB
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@grizzlyb wrote:

I somehow got logged out of the Arlo app on iOS and had to reauthenticate. That's fine, but there's an issue with the multifactor authentication setup. It sent me an email with a code to reauthenticate, I switched apps to check my email, and when I switched back, it closed the reauthentication panel, so it can't be completed on iOS unless you have a separate device to check your email on. Ideally I think it would leave the code entry screen up when you switch between apps.


Others have posted this also.  

 

One potential workaround is to add SMS as a verification method.  On my iPhone the texted code shows up as a pop-up over the Arlo app, and stays up long enough for me to read the code.

grizzlyb
Aspirant
Aspirant

Thanks! I should have clarified that I had another device so I was able to log in. Just a bugfix request