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Solved! Go to Solution.
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Troubleshooting
Accepted Solutions
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Late thursday night we deployed server upgrades that may have resulted in a small number of users experiencing an issue accessing their system. This should now be resolved. Please let me know if you are still experiencing any issues.
JamesC
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I'm having same problem too.
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Yes, same issue here that started 20 mins ago. Thought it is my network but that is working fine. It is Arlo...please fix Netgear!
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Indeed. I was thinking the same thing. They having server issues or they might doing a firmware update. Hope they fixed soon.
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Add me to the list of sets affected by this. Is there a webpage that displays the cloud status?
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Same issue. I've been going crazy restarting the app on my phone, my router, etc. Finally logged on here and although it sucks I'm gald to see its not just my set up.
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For some reason i was able to get just 1 Base and 2 carmeras status for a moment, not all of them. I was checking on my laptop. But the second time didn't work. Still same problem. I checked at my phone (android) app, didn't work. ;(
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Cant access mode. This needs to be fixed FAST!
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OK guys. News!!! I was able to get on mode great without no issues at the "website". Check 10x times already. My cameras are working great. I receive notifications of cameras fine. But, at the android app is not working good. The app still has issues. It's saying "getting status".
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Late thursday night we deployed server upgrades that may have resulted in a small number of users experiencing an issue accessing their system. This should now be resolved. Please let me know if you are still experiencing any issues.
JamesC
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Thanks JamesC. It eventually started working again.
I just wish that Arlo support staff would have provided the same information as you did about the server upgrades. Your support kept telling me to just reboot/power down my modem, router and arlo. Which didn't help at all. They should have mentioned the deployed server upgrade.
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My two unites are about 6 months ald and now both camera images are pink!!!! Any ideas? I put in fresh batteries and they did not correct the problem.
Jim
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I had the same thing, you need to contact support as they replaced mine.