Mode Changes To "Disarmed" By Itself

[pauls3]

I had this same issue back in July 2018 - the Mode automatically switches to DISARMED.

https://community.arlo.com/t5/Features/Mode-changes-to-quot-disarmed-quot-by-itself/td-p/1087617

After contacting support there was a Firmware update that resolved this issue.

Unfortunately its now reoccuring after relocating my base unit.

I have tried setting on the web interface and iPhone and in either case, going back later to check and its switched itself back to DISARMED.

[jguerdat]

Are you always using the browser to verify the setting and to make changes? Since the app can display incorrectly, use the browser ONLY to make changes and to verify.

[pauls3]

Unfortunately using just the web interface didnt solve it.  I closed out the App on my iPhone then logged into the web interface to set it to my mode.  I logged out and back in (on web) to verify its still in my mode and it was.  I came back into the web an hour later and it was Disarmed.

[jguerdat]

Reboot the base. You may want to remove everything from the schedule using the browser and rebuild it.

[pauls3]

What i beleive to have discovered is that the mode remains in my chosen mode, until i go and look at the mode, which is when it switches to Disarmed.  This occurs in either iPhone app or Web interface.

I have determined this by not going into the Mode selection to check on it, and instead throughout the day checking the On/Off status of each device and finding they are correctly turning on/off based upon the mode I want them to be in.

The minute I check Mode it switches everything to Disarmed.