Login Request

[CaityH8]

We have had Arlo for 9 years. My husband and I are the only two who have access to our account. Today I received a login request from a new device. This means someone else figured out our email and password combination and logged in but got stopped because the 2 step verification notification came to my phone and I denied it. I’m hoping this is somehow just a glitch and that someone wasn’t actually try to access our account and cameras. Has anyone else had this happen? 

[StephenB]

---

@CaityH8 wrote:

My husband and I are the only two who have access to our account. Today I received a login request from a new device. 

---

If your husband uses my.arlo.com, then then you will sometimes see these messages.

If that isn't what happened, then I recommend changing the account password.  If the current password is a strong one, then you might also want to run anti-malware software any PCs.