Log inn problem! Arlo VMS3130

[captenen]

Hello!

Cant log in with browser. Have tried Firefox an Edge! Android app works! Any sugestions?

[captenen]

Update,can log inn but browser interface just freese and say:  arlo Please Wait...

[TomMac]

The 'accepted' browser ar Fire Fox, Chrome, and IE>v10

Sounds like a flash issue, esp since it's working on the mobile device

[captenen]

Tryed Chrome and IE and the same happens and app is working!!

[jguerdat]

That strongly implies something is goofy with your computer and/or browsers. You might try flushing the cache for each browser or even uninstalling and reinstalling one to see what happens. Because you're reporting that the same thing happens on multiple browsers, it may be a computer or OS issue.

[captenen]

Its not my computer,tryed my wifes and the same thing happend!! Tryed to uninstall the android app and just use web but same resault!!

This is not good,hope Neatgear can help me.I have a very good innpression of Neatgear,i have a Nas and some network produkts and it is good produkts and i have good experiense with Neatgear support!

[jguerdat]

Contact support using the link below here - maybe they can have some suggestions.

[JamesC]

captenen,

Are you running any virus protection software on your computers? Some users have had problems when using security software such as Bitdefender. Disable any you may have and try again to further isolate the issue.

Also be sure that flash is installed, up to date and enabled.

JamesC

[captenen · Accepted solution]

Solved!!

I have two accounts on Netgear and it was this who was the problem.Wery strange that i could log on my Arlo with a old accont i had to my Ready Nas Duo.