Live feed freezes when zooming in

[kungFuPanda]

Using the Arlo app on my iPhone 6 plus (latest iOS software) the live feed will freeze when pinching to zoom.

Anyone else experiencing this?

[JamesC]

kungFuPanda,

After testing this, I have not experienced this behavior. Do you have to close the app to regain functionality? Is the entire app freezing or is it the live stream that freezes?

JamesC

[Fallenzero360]

I am experiencing the same issue. If I zoom in all the way, the live feed freezes until I zoom out a little bit. Happens on both my Arlo Q and wire-free cameras.

[jguerdat]

Just tested this on the web (Chrome) and the Android app and had no issue with freezing when zoomed in.

[Fallenzero360]

I am using the Arlo app on IOS with and Iphone 7 plus.

[jguerdat]

Open a case with support using the Contact Support link at the bottom here.