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Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

Library was blank again last night 18Jul2019.  Last recording was 17Jul2019 @22:43 Est

This has happened before see details here https://community.arlo.com/t5/Arlo/Library-is-Blank/m-p/1678743

 

just wondering if anyone else had this problem?

TIA

Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 12
Arlo Moderator

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

Hey Gumby-Arlo,

 

Are you not seeing the recordings on both the web client on your computer and the Arlo app on your phone device? 

Message 2 of 12

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

That is correct. Both the arlo app and the browser web page were blank from 22:34 Est 17Jul until 10:16 Est 18Jul.

Model: VMB3000 | Arlo Base Station
Message 3 of 12
Arlo Moderator

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

Did you get any motion detection notifications from your phone device during that time period? I would suggest contacting the support team so they can help you out further: Arlo Support

Message 4 of 12
Aspirant

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

After returning from vacay, my library is empty.  Even last night's recordings are not in the library.  What happened?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 5 of 12
Arlo Moderator

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

Hey Chiefkathy,

 

Did you make sure that you don't have any filters set when checking your library? Have you tried checking on both the web client on your computer and the Arlo app on your phone device?

Message 6 of 12

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

I also have this issue, which appeared to start July 17,  2019.  My base station is a VMB4000r3 and I have a mix of  Arlo Wireless camera and Arlo Pro cameras.

Model: VMC3030 | Arlo Wire-Free Camera, VMC4030 | Arlo Pro Wire-Free Camera
Message 7 of 12

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

I have.

Message 8 of 12
Arlo Moderator

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

Hi RaccoonCam,

 

I would suggest contacting the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Message 9 of 12

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

I did.  The immediate suggestion was that I bring all of the cameras to the base station and remove and readd them.  That's not really an acceptable response; it's more along the  line of "reboot your PC" .  I might have been willing if there was any indication in the various forums that I looked that this had corrected people's issues, but there wasn't.

 

I'll probably reengage support at some future time when I have the  freedom to gather up all the cameras. But really?

Message 10 of 12

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

I also saw this begining July 17; I have   VMB4000r3 and a mix of Arlo Pro  and original Arlo cameras. 

Model: VMC3030 | Arlo Wire-Free Camera
Message 11 of 12

Re: Library Blank Again last night Jul 18 2019. Last recording was Jul 17 2019 22:43 EST.

And I should say that on the 1st of August the cameras started recording again, after two of them lost connectivity.  Even after I resolved the connectivity issue the cameras recorded, the latest time being last night (Aug 3rd).  Don't ask me why...

Model: VMC3030 | Arlo Wire-Free Camera, VMC4030 | Arlo Pro Wire-Free Camera
Message 12 of 12