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Just installed a new system but cameras keep going offline

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  • ‎2015-12-28 01:34 PM
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rdjohnson
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‎2015-12-28 01:34 PM

I just installed a new system with 3 cameras, set up an account and synced them up to the base okay, but they continually go offline.  Very rarely can I get a live video stream.  Is this typical of the Arlo system?  If so, this present will be going back asap.

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JamesC
Community Manager
Community Manager
‎2015-12-28 01:39 PM

rdjohnson,

 

The Arlo team is making several updates to the cloud and to all the apps as a part of the new release today. Some users may experience issues during this process and we apologize for any inconvenience this might cause. We expect the issues to be resolved in a very short time frame.

 

JamesC

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