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Is anyone else getting e-mail login even with touch and face ID log ins are enabled in iOS app?

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ant
Prodigy
Prodigy

I have to enter the password manually again. It's annoying., Also, it happens once in a while. This in both old iPhone 6+ (iOS v12.5.1) and 11 Pro Max (iOS v14.4) with the (lat/new)est updates. Each device uses its own e-mail account. 😞

 

Thank you for reading and hopefully answering soon. 🙂

Model: VMB3000 | Arlo Base Station, VMB4000 | Arlo Pro/Pro2 Base Station, VMC3030 | Arlo Wire-Free Camera, VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

Please download the latest version of the Arlo iOS app v3.0 and try again. 

Linusl
Luminary
Luminary
Op wrote they had latest version of the arlo app.
ant
Prodigy
Prodigy

@Linusl wrote:
Op wrote they had latest version of the arlo app.

Yep.

dcfox1
Master
Master

Sometimes people post they have the lasted app when is in not and one was just released so he was just making sure it was 3.0 since the actual version was not mentioned.