Arlo|Smart Home Security|Wireless HD Security Cameras

Invalid security code message

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AlienRelic
Follower
Follower

I received a text message that stated "Your Arlo Safe code is [ actual safety code]".  I do not have an account with Arlo, have never done business with Arlo, have never  given Arlo my phone #, and until signing up for this lame community, have not given my e-mail address to Arlo. The message was from 833-909-3184. When this happened, I went to the Arlo website and tried to contact Arlo support. Ha. Using Google, I confirmed what I had already learned, You have no published phone number, or e-mail address, and your chat is completely automated, could not understand my issue, and refused to connect me with a human agent. I have now done my due diligence in trying to contact you. I will keep a very close eye on my credit card accounts in the future. This company's approach to support is horrible. There is no way that I will actually do business with Arlo in the future.

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dcfox1
Master
Master

Sounds like you got spanned by someone other then Arlo since you never had an Arlo account if your post is accurate. I never saw that wording in an Arlo Text. Even with 2FA the code is not from a phone number text. 

jguerdat
Guru Guru
Guru

FWIW, any authentication texts I get are from 888-904-8461.