Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Internet light is solid amber on VCM3000 base station

Reply
Discussion stats
  • 1 Reply
  • ‎2024-05-09 08:38 AM
  • 725 Views
  • 0 Likes
  • 2 In Conversation
BL2024
Follower
Follower
‎2024-05-09 08:38 AM

I've gone through all the trouble shooting suggestions including factory reset, yet can't get a solid green light to confirm connection to internet (my internet is working fine with other devices).

I don't qualify for support, as I'm not on subscription.  

Is this end of life of device?  Everything was working fine up until 2 days ago when my cameras suddenly went offline.

Labels:
0 Likes
Reply
Message 1 of 2
725
1 REPLY 1
StephenB
Guru Guru
Guru
‎2024-05-10 04:04 AM
@BL2024 wrote:

  Everything was working fine up until 2 days ago when my cameras suddenly went offline.

It could be a failure of the base ethernet, but also could be a router issue.

  • Did you try shifting the ethernet connection on the router to a different LAN port?
  • If you have another device that uses ethernet, then you should test the router LAN ports with that device.
@BL2024 wrote:

I've gone through all the trouble shooting suggestions including factory reset

Then you will need to remove the base station from the account, and add it back again.

 

0 Likes
Reply
Message 2 of 2
701
Related Labels
Discussion stats
  • 1 Reply
  • ‎2024-05-09 08:38 AM
  • 726 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.