IOS 26.2 Login Unknown Error

[ggarduno]

Hi all. 

Everytime I try to log into my mobile app (iOS 26.2) an "unknown error" message appears. I have tried everything, from deleting the app, restarting my phone and even using a VPN for my internet connetion. I am able to log-in through the webpage, but I MUST login via the mobil APP to configure a new device that I just purchased. 

Since I don't have a pro plan, the chatbot does not allow me to chat with a customer service agent. 

I am currently located in Mexico, but this was not a problem a few months ago ( I have a full camera system). 

Does anyone have a possible solution for the issue? 

If I don't have a solution for the problem, I will have to return the new product (doorbell chime). 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

I received your message and contacted support. They will be contacting you as soon as possible. 

[ChaniSussa]

Hi

We have same issue as I see an other here had.

Get "unknow error" when loging in from iSO 26.4.2 it work on laptop.

I have an wireless doorbell. 

Can you help?

Mvh

Chantal 

[BrookeN]

Our development team is currently investigating the behavior you are seeing. I will update the community as soon as possible. 

[BrookeN · Accepted solution]

There is a temporary solution for this:

Can you try the following? 

Create a temporary Arlo account

• Open the Arlo Secure app and tap Sign Up
• Use a different email address to create a new account
• Complete the setup and verify your email when prompted

Trust your device

• Once logged into the temporary account, follow the on-screen prompts to trust your device
• Confirm that you can fully access the app on this temporary account

Switch back to your original account

• Log out of the temporary account (go to Settings > Log Out)
• Log back in using your original Arlo account credentials
• You should now be able to log in successfully

[ggarduno]

Hi team.

It finally worked with the alternate solution that you mentioned.

I appreciate your help with this case!