Arlo|Smart Home Security|Wireless HD Security Cameras

I can't add phone as a trusted device

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Like similar older posts..I am unable to add my phone, relatively new samsung, as a trusted device. I follow all the steps; have tried push notifications with no luck, also tried sms messages, received the code and entered it..then when I click on 'trust', red message appears on top stating that it's unable to trust this device. Try again. I have also uninstalled and reinstalled app and still no luck. Your assistance is appreciated. Thank you.

Model: VMC3030 | Arlo Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Hi @JG2

 

Which device are you having an issue with?

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Aspirant
Aspirant
I have an iPhone 6 and have the same problem with my Arlo pro 2
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Arlo Moderator
Arlo Moderator

Hi @Cgd94

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support