Arlo|Smart Home Security|Wireless HD Security Cameras
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How long for refund to process?

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  • ‎2025-01-02 08:14 AM
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zaby
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‎2025-01-02 08:14 AM

I transferred to Arlo from Simplisafe in November and got from arlo site 4 Pro 5S camera, base station, hub, several sensors and 1 year Pro plan. I also got 2 Security Tags but realized they don't have Away/Home buttons built in and does not suit me.

 

I retuurned immediately through Arlo site and they were received and signed by Arlo employee on Dec 12. I have not got any indication or return processed/yet to get refund (2 x $19.99). Support is aweful and does not even understand and eventually transferred to billing and waiting for an hour.

 

Any idea how to proceed?

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ShayneS
Arlo Moderator
Arlo Moderator
‎2025-01-06 02:53 PM

Hi @zaby 

 

Thank you for bringing this to my attention, did you receive a confirmation yet? If you have not received any info I will take a look at this for you. 

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