How long for refund to process?

[zaby]

I transferred to Arlo from Simplisafe in November and got from arlo site 4 Pro 5S camera, base station, hub, several sensors and 1 year Pro plan. I also got 2 Security Tags but realized they don't have Away/Home buttons built in and does not suit me.

I retuurned immediately through Arlo site and they were received and signed by Arlo employee on Dec 12. I have not got any indication or return processed/yet to get refund (2 x $19.99). Support is aweful and does not even understand and eventually transferred to billing and waiting for an hour.

Any idea how to proceed?

[ShayneS]

Hi @zaby 

Thank you for bringing this to my attention, did you receive a confirmation yet? If you have not received any info I will take a look at this for you. 

[zaby · Accepted solution]

Thanks I got confiormation yesterday, all good now, though it took a month.