Arlo|Smart Home Security|Wireless HD Security Cameras

How do I detach my Arlo account from an Arlo device?

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_pete_
Aspirant
Aspirant

Hi, I owned a few Arlo cameras for a time and have since passed them on to a friend. He's setting the cameras up now and I'm getting alerts about that. How do I dissassociate my email address from his devices? I searched a bit but couldn't find an answer. Thanks,

 

Peter

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JamesC
Community Manager
Community Manager

_pete_,

 

Is he using the same account? If so, your email address would need to be removed from the rules as jguerdat suggests above.

 

Alternatively, he can create his own new account and you will not receive alerts unless you are Granted Access or your email address is added to the rules after setup.

 

JamesC

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jguerdat
Guru Guru
Guru
Sounds like you didn't reset the base. He'll need to edit his modes to remove your email address from the notifications.
JamesC
Community Manager
Community Manager

_pete_,

 

Is he using the same account? If so, your email address would need to be removed from the rules as jguerdat suggests above.

 

Alternatively, he can create his own new account and you will not receive alerts unless you are Granted Access or your email address is added to the rules after setup.

 

JamesC

_pete_
Aspirant
Aspirant

Thanks for these responses. It looks like he may have solved the problem himself already, but if not I think I now have the information I need to get it sorted. Thanks!