Help with new login credentials but same base station

[SlavaMirzayev]

Hello Friends,

I am recieving a error message when I try to set a log in using a new username for my Arlo. 

I recently forgot my user name which is why i had to create a new user name.

A new user name but same station.

I am wonder if i need to delete my previous user name which is linked onto my current station

please help 

Thank you

[TomMac · Accepted solution]

Contact Netgear... If you base was NOT remove from your old User name/ password you prob will not be able to access it.