Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Help troubleshoot offline camera

My Arlo has all the sudden stopped working and has a message saying it’s not connected to the internet! My internet is connected and on my hub the lights are lite up saying it’s connected but the app still says it’s not! Can anyone help me with this please?

Model: VMB3000 | Arlo Base Station
Message 1 of 10

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Re: Help trouble shoot

*** UPDATE***
After taking batteries out and reinstalling them.. system seems to be working again. I did unplug the main hub and disconnected my internet from it as well. Those two things didn’t work but today I simply took out the batteries and reinstalled the same ones and the system is back up now. I don’t know but it’s working again! Thank you for the help!
Model: VMB3000 | Arlo Base Station
Message 5 of 10

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Re: Help trouble shoot

Arlo is down again. Base stations in many locations are off-line. All you have is the yellow light on the base stations and a message to say that the cameras are offline. It's been like this for hours.
Model: VMB3000 | Arlo Base Station
Message 2 of 10
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Re: Help trouble shoot

All my cameras have stopped recording to library and sending notifications. Been almost a full day.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 3 of 10
Guru

Re: Help trouble shoot

What are the LEDs on the base showing? Have you rebooted the base? What have you tried?

Message 4 of 10
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Re: Help trouble shoot

*** UPDATE***
After taking batteries out and reinstalling them.. system seems to be working again. I did unplug the main hub and disconnected my internet from it as well. Those two things didn’t work but today I simply took out the batteries and reinstalled the same ones and the system is back up now. I don’t know but it’s working again! Thank you for the help!
Model: VMB3000 | Arlo Base Station
Message 5 of 10
Guide

Re: Help trouble shoot

This is not a solution.

 

Soon you will realised ClarkCompound that taking batteries out and putting them back in and resetting everything all the time is not ideal.

Initially I was also excited to get my cameras back online doing what you did, but after months of repeating these steps im absolutely sick of it.
My system is at my business and right now I can see a camera offline. To leave my house, get the camera back online and return home its going to take over an hour.

This Arlo system is flaky at best. The problem with Arlo I believe is the congestion on the 2.4ghz network/spectrum and most people who purchase this system dont realise this until afterwards, as you can see by the many posts in this Arlo forum.

 

But dont let me discourage you, if you are happy removing batteries and rebooting the base station to get your cameras back online all the time then good for you

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Re: Help trouble shoot

This happens to me at least once a week. Camera is offline randomly so I pull it down and open the batteries (they won’t need to be changed) and then close and it goes back to normal. How can I ensure this doesn’t continue to happen? It defeats the purpose of security cameras if they go offline randomly each week.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 7 of 10
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Re: Help trouble shoot

My cameras keep going offline. New fresh batteries. Had the system for a year and suddenly it’s turned into junk! So much for security!
Model: VMC3030 | Arlo Wire-Free Camera
Message 8 of 10
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Re: Help trouble shoot

Cameras go offline constantly! Batteries were charged and read 100% however they are still giving me the message that they are off-line.
Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 9 of 10
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Re: Help troubleshoot offline camera

yeap the only best way to bring back your camera ON line is to remove battery and put it back in. It sucks if you’re going to use ladder just to get to it. i have 5 cameras and not 1 not 2 but even 3 cameras show this kind of problem at the same time. i don’t mind if i’m home, but what if your not. and you buy this cameras for these reason... to of course monitor your house. it’s annoying but i guess we all did the same mistake in buying these cameras. what more can i say......
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