Arlo|Smart Home Security|Wireless HD Security Cameras
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Granted access user can't see cameras

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Cinnaron5
Aspirant
Aspirant

I recently had trouble with my base station. When I resolved the off-line issue I had to re-sync all my devices to my iPhone. But not my wife can’t see the cameras on her iPhone, although she receives the alerts when they see monitor. I have tried twice to reinstall the app which has not helped. We are running the same iOS on our phones. Does anyone have a solution to this problem?

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Cinnaron5

 

Have you tried to remove and re grant access to you wife's phone?

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4 REPLIES 4
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Cinnaron5

 

Have you tried to remove and re grant access to you wife's phone?

Cinnaron5
Aspirant
Aspirant
No I have not. But I’ll give that a try
Cinnaron5
Aspirant
Aspirant
Regranting access solved our issue. Thanks
ShayneS
Arlo Moderator
Arlo Moderator

@Cinnaron5

 

You are welcome! Have a great weekend.