Getting charged without a subscription

[HubbardLake]

I just noticed I'm getting charged $9.99/month from Arlo, but I (thought) cancelled this subscription a couple years ago. When I log in, I am not seeing any subscriptions on my account.  Because of this, I cannot chat with an Arlo agent because they only chat with people who have subscriptions.  I also cannot find any way of emailing or calling to figure out how to stop these charges.  So here I am.   Can anyone help?

[StephenB]

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@HubbardLake wrote:

I just noticed I'm getting charged $9.99/month from Arlo, but I (thought) cancelled this subscription a couple years ago. When I log in, I am not seeing any subscriptions on my account.  Because of this, I cannot chat with an Arlo agent because they only chat with people who have subscriptions.  

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I'm tagging the mods - @JamesC , @ShayneS , @BrookeN - so they can create a support ticket on your behalf.

[arenee74]

following. also realizing the same. never had a subscription and now realizing ive been charged 15.98 the last several months at least

[BrookeN]

@HubbardLake  and @arenee74 I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Arloisascam24]

I haven't had a subscription in over a year and I keep getting charged. I would like all my money back. Feels like I'm getting scammed by you 

[BrookeN]

I have reached out to support regarding the charges you are seeing for a subscription that you do not have. Support will reach out to you as soon as possible.