Geofencing never updates status

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chaube97
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Follower

Absolutely frustrating experience with the Arlo app modes and automation, hoping someone can provide some advice before o start looking for alternatives. I keep setting automation based on my location (only device linked to account) yet it never seems to update whenever I leave the proximity. Location services on, no battery saving apps are active, tried the trouble shooting advice from Arlo (delete custom mode, reinstall the app, etc) all to no avail. Contacted Arlo via support, was supposed to get a call back but none materialised. Getting to the point of cancelling my subscription but wanted to see if anyone had an experience in resolving this before I look at other products.

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StephenB
Guru Guru
Guru

Can you post screen shots of your automations (both arrive and leave).  Include the info on the modes in which both are enabled.

 

Note you should mask out the map on those screenshots to preserve privacy.