Geofencing Not Working with Two Devices Connected to Account

[BKMCO]

When I noticed Geofencing was out of beta, I decided to give it a try again, but it still doesn't appear to be working when two devices are connected to the account and only one of them leaves the geofence.  We both have iPhones and both phones have location services set to "Always" for the Arlo app, yet when only one of us leaves, the system behaves as if we BOTH have left and arms itself, only to have to have it immediately start recording as soon as the person left in the house moves.  VERY frustrating.  Any updates on when this is going to be fixed??  Seems like a no-brainer feature, not everyone who has Arlo lives alone!

[mcs00mil]

I am also having the same issue. If one device leaves the zone the cameras activate even if the other is still there. Hope to have a fix soon as I like the idea of the geofencing.

[JamesC]

Geofencing is designed to operate on a "first in, last out basis". This means that if any device is in the Geofencing radius the "Home" mode will enable, and the "Away" mode should only enable when the last device has left the radius.

How does the first in, last out principal work with geofencing mode for my Arlo cameras?

For this to work be sure the app stays logged in, is running and location is enabled on your devices. If the app is logged off/not running Geofencing will not work.

When using multiple devices, the secondary devices should be logged into the app via shared account through the "Grant Access" feature so that both devices are logged in using the mobile app. Take a look at this article for more information: How do I add and manage multiple mobile devices for geofencing?

If you are having trouble with this, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.

Log in to your Arlo Account (the primary) and navigate to Mode > select your Arlo system > edit Geofencing > click "Enabled devices". Toggle all of the listed devices off and save. After you have finished saving, navigate back to "Enabled devices" and toggle all desired devices back on and save.

JamesC