Arlo|Smart Home Security|Wireless HD Security Cameras

Frequent Device Offline Error

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Lilgup
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Aspirant
I have 3 wire free Arlo cameras connected to a hub. I've noticed over the past few months that one or more of the cameras (not the same one every time) will suddenly just tell me that the device is offline and I have to manually sync the camera. This also happens when the internet goes out for any length of time. Once the internet comes back online I have to manually sync it. Also, if the hub loses power, even briefly, I have to manually sync when it's back up and running.

This did not used to happen in the past. I've had these cameras for a couple of years. This is annoying when I'm at home but if it happens while I'm out of town, there is no one home to sync and my "security" cameras are useless until I can get home.
Model: VMC3030 | Arlo Wire-Free Camera
ShayneS
Arlo Moderator
Arlo Moderator

HI @Lilgup

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support