Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Firmware update not downloading VMS3430

Reply
Discussion stats
  • 1 Reply
  • ‎2018-10-26 05:58 AM
  • 915 Views
  • 0 Likes
  • 2 In Conversation
Rosanne191
Follower
Follower
‎2018-10-26 05:58 AM

I cannot download the new firmware for my base station.  My ARLO Wire-Free HD Security Cameras were working with the old firmware 1.11.9.0._26520 but will not download the new version 1.12.0.0_27065.  Does anyone have the same problem?  The cameras will not work without this new firmware.

Labels:
0 Likes
Reply
Message 1 of 2
915
1 ACCEPTED SOLUTION

Accepted Solutions
JamesC
Community Manager
Community Manager
‎2018-10-29 11:47 AM

Rosanne191,

 

The update should complete automatically overnight between 2:00 a.m. and 5:00 a.m.

 

Are you still experiencing this issue?

 

JamesC

View solution in original post

0 Likes
Reply
Message 2 of 2
883
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2018-10-29 11:47 AM

Rosanne191,

 

The update should complete automatically overnight between 2:00 a.m. and 5:00 a.m.

 

Are you still experiencing this issue?

 

JamesC

0 Likes
Reply
Message 2 of 2
884
Related Labels
Discussion stats
  • 1 Reply
  • ‎2018-10-26 05:58 AM
  • 916 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.