Devices off line

[Nicholas101100]

4 cameras unexpectedly appear off line and show nothing. We are away from Arlo. Remote restart option in Settings does not work. What are we to do?

[manfredz]

it would help if someone were there to ascertain if power or internet were down, the two most likely causes.

[ViaVeritas]

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Nicholas101100 wrote:
4 cameras unexpectedly appear off line and show nothing. We are away from Arlo. Remote restart option in Settings does not work. What are we to do?

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It doesn't make sense for all 4 cameras to have a blank screen, it can not be power related because all 4 are wireless. If the Internet was down you would have a message on the screen telling you this.

My guess is a problem with the app... Try going to your settings on your phone or tablet and click on "Applications" or "Apps". Find the Arlo app and click on "Force Stop" Once you've done this exit out of settings and log on to your Arlo app as you normally would. Hopefully the problem will be fixed.  

[EricC17]

2/3 cameras of mine dropped offline, then the last one some days later. Batteries were fresh. This is not the first time this has happened.

I had to remove all my cameras from the Arlo Bridge, add the devices again manually, and recreate the mode settings. This solved my problem, but I had to physically be there to take them down and pair them. This does not appear to be something workable for you at the moment, unfortunately.

From what I gathered, software and/or firmware updates get thrown willy-nilly at our devices from Arlo/Netgear. Changes are made to how things are cameras and modes are configured. If this proves incompatible with a current mode (settings) or hardware configuration (cameras), Arlo will just drop it all together and require you to add them again.

Is this an acceptable practice in the industry? Not at all. All these issues make me seriously question Arlo as a viable camera solution, since it all gives me a false sense of security if things will stop working out of the blue with no prior notice or warning.

[manfredz]

it can be power related, the base station needs power.  If they had a power outage, after power restored, the internet usually comes back, but the base station doesn't always reconnect properly