Arlo|Smart Home Security|Wireless HD Security Cameras

Device sharing no longer working since upgrade

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AKARNOLD
Aspirant
Aspirant

Device sharing with my husbands account has stopped working since the upgrade to the new version.  He has removed access and sent a fresh invite. Still don't see our cameras. Anybody seen the same problem. This is very frustrating!

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StephenB
Guru Guru
Guru

@AKARNOLD wrote:

Device sharing with my husbands account has stopped working since the upgrade to the new version.  He has removed access and sent a fresh invite. Still don't see our cameras. Anybody seen the same problem. This is very frustrating!


Both accounts need to be running the new interface.

 

You can force the migration of your "friend" account using this hack 

  1. go to add device
  2. start to add a Pro 5s camera

Obviously you can't complete the install, since you don't have the camera.  But it will migrate your account to "feed" before you get stuck.

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2 REPLIES 2
StephenB
Guru Guru
Guru

@AKARNOLD wrote:

Device sharing with my husbands account has stopped working since the upgrade to the new version.  He has removed access and sent a fresh invite. Still don't see our cameras. Anybody seen the same problem. This is very frustrating!


Both accounts need to be running the new interface.

 

You can force the migration of your "friend" account using this hack 

  1. go to add device
  2. start to add a Pro 5s camera

Obviously you can't complete the install, since you don't have the camera.  But it will migrate your account to "feed" before you get stuck.

AKARNOLD
Aspirant
Aspirant

Amazing! It worked! Thank you!