Arlo|Smart Home Security|Wireless HD Security Cameras

Device Order not saving after the new Arlo app update (2.18). Keeps shuffling out of order.

Reply
Discussion stats
  • 5 Replies
  • 176 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Aspirant
Aspirant

With the new app update on my iPhone, it shuffled my cameras out of order. When I go back to change the order and click save, the device order will not save. It is happening on two different phones. Is anyone else having this problem? And if so, how did you fix it?

Highlighted
Arlo Moderator
Arlo Moderator

Hi Just66,

 

Have you tried reinstalling the Arlo app on your iPhone and rebooting your device to see if that helps? Do you experience this issue when you change the order through the web client on your computer?

Highlighted
Aspirant
Aspirant
Thank you for replying!

I did reinstall the app and adjusted the device order on my cpu and my iPhone. It appears in the correct order on the cpu after I hit save, but it does not change anything in the app. This is happening on my phone and my wife’s phone. It seems that the ones we granted access to the other are not allowing us to move them.
Highlighted
Arlo Moderator
Arlo Moderator

When you remove the grant access and then try saving the device order through your computer, does it still not save? 

Highlighted
Aspirant
Aspirant
The computer saves it every time in the correct order. The app does not allow me to save it at all. On my cpu it is showing the correct order, it’s just not corresponding with the app.
Highlighted
Arlo Moderator
Arlo Moderator

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.