Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Chrome is ending support for Adobe Flash.

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I've been telling my friends and family to stay away from Arlo until they release their HTML5 upgrades and work out any bugs. I'm sure they are scrambling (probably just a team of two) trying to make the necessary changes. Based on my experiences when things are rushed then they are usually full of issues. Not trying to sound paranoid here but with all of these camera and IoT hacks that you keep hearing about I really don't think that anybody wants Arlo to become the subject of a security flaw because their HTML5 upgrade was rushed out. IF by chance they don't have a solution by the time Flash is depreciated then they're stocks will tank because what good is having cameras if you can't view them? So they have to get something out there and I don't blame them for taking their time. But again, I won't be recommending Arlo to anyone until the upgrade is released and several months pass without any security flaws being exploited.

What is really hurting Arlo is the fact that they knew back in 2015 (correct me if I'm wrong) that they would need to switch to HTML5 eventually. So why wait until the last minute? That should have been their highest priority since they split from Netgear back towards the beginning of 2019. So an entire year later and we don't seem to be anywhere closer today than we did a year ago. Their lack of urgency for this matter is my largest concern for the company and I certainly won't be recommending them to anyone because of this not to mention their horrible lack of support.

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"What is really hurting Arlo is the fact that they knew back in 2015 (correct me if I'm wrong) that they would need to switch to HTML5 eventually. So why wait until the last minute? That should have been their highest priority since they split from Netgear back towards the beginning of 2019."

 

That might be sufficient grounds to negate the mediation clause in their user agreement: knowing the product would be deficient, they also precluded the ability of wronged customers to be made whole through litigation. Time to bring some class-action lawyers in. 

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This app in the ms store is not free.. can't even try before buying, this stinks.. they should have put a waring on the arlo box,, warning! use flash!

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this is not from arlo!

It is developed by ‪Halfbit Pty Ltd‬

 
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I feel your pain.

 

you need to go into your browser settings and manually turn on flash.

 

I’m sitting here at a mate’s place atm - took me about 15mins to Google the solution for Opera, Firefox and Chrome browsers.

 

I guess it doesn’t help that the support forum here is dated back to an out of date solution from last year - but hey.  The product works.  It’d be nice if Netgear would build a solution into the Arlo site though.

 

The  average consumer is not going to be able to work this out.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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I stand corrected from my response earlier then.

 

did not know there was a 4K issue

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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@Strykerwez wrote:

 

did not know there was a 4K issue


4K works for me with Edge, but not with other browsers.  Even with Edge it requires that the PC have GPU hardware acceleration that supports HEVC video @ 4K resolution. 

 

There are substantial licensing costs for HEVC software decoders, so browser vendors have chosen not to include them (which makes sense, given the number of downloads, and the fact that the browsers are free).

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First Issue:  I see many find their cameras will not connect.  I had this issue and I disconnected the base station, reconnected it, reconnected the cameras and everything is working great again.  Disconnecting the base station and then syncing the cameras put everything back in order.  I have base station VMB 4000.

 

Second issue:  How is Arlo going to address the discontinuing of the Flash Player on December 2020? 

 

This is what I see from Adobe:  "If you regularly visit a site that uses Flash today, you may be wondering how this affects you. If the site migrates to open web standards, you shouldn’t notice much difference except that you'll no longer see prompts to run Flash on that site. If the site continues to use Flash, and you give the site permission to run Flash, it will work through the end of 2020".

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@MimiCT wrote:

 

Second issue:  How is Arlo going to address the discontinuing of the Flash Player on December 2020? 

 


They've said they will switch to html5 before Flash is deprecated in the browsers.

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when is Arlo going to fix this the system is junk this way. what a huge waste of money. 

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Any update?

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Your website still uses flash to view and play videos.  It's virtually unusable in Chrome and any other modern browsers.  How do you guys expect your customers, especially Enterprises and Business level clients to deal with this garbage and dysfunctional site?

Do you actually have any plans to upgrade your site?  If this is not resolved soon I am selling all my cameras and equipment and moving to another vendors.  This crap is completely unacceptable.

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There is now only 7 months left before your product will not work in Chrome or Firefox. As far as I know you don't even have a version 1.0 or even a Beta anything released to begin a transition away from Flash. I spent a small fortune on your system and it seems I paid a premium price for an already obsolete product with no future. 

Model: VMB5000 | Arlo Ultra SmartHub
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Their response to me on Facebook was a joke.  I was told to use the mobile app instead of the website and that they have other more important milestones to get out before the get rid of Flash.

I swear, whoever is running Arlo should immediately get fired and replace with someone who is competent and understands customer needs.

I am stuck with thousands of dollars worth of their hardware and no desktop ways to manage these cameras or view them remotely and efficiently.  "Use the mobile app" is a completely unacceptable answer when enterprise customers are asking you to fix a major problem with your software.  

I cannot wait to get this garbage out of my environment and replace it with something that actually works...anything, even Ubiquity cameras would be better than this crap.

 

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What they really should do is get rid of the browser software  and replace it with a Windows app. 

 

Ring has a Windows 10 app that I've used for years since I have a RING Door bell.  It does W10 Notifications when somebody comes to the door, I can answer those notifications and talk to the who ever is there just like the app on my android phone.  

 

This would fix all of their problems and remove the need for FLASH.   

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So the millions of MacOS users out there would just be out of luck?  Sounds like a solid business plan...


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Hi all! 

 

I would have never expected that Netgear is running so behind the technology development. The Flash deadline 12/2020 was known since years, and now it is just behind the corner.  By now I would have expected at least a beta version in HTML5.

 

Unbelievable! 

 

 

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@frankstallone wrote:

So the millions of MacOS users out there would just be out of luck?  Sounds like a solid business plan...


It'd be easy enough to also provide a MacOS app.

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Time to move on from Arlo to something better....I am replacing all my Arlo cameras with Ubiquiti.  Just takes a little more work to run a few cables but this is goodbye to a company that has turned out to be a scam, a failure and a fraud regarding their products.