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Chose basic subscription which is free but got charged 1.00?

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calid3291
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‎2018-11-03 02:35 PM

hi i just moved and when i hooked my arlo back up i had to reset everything. i chose the basic subscription which is free and arlo charged me 1.00. why?

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jguerdat
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‎2018-11-04 06:41 AM

Not sure why that temporary charge was done since you are on the basic plan but maybe you did something that made the system think you were adding a subscription. In any case, it's just a test/placeholder that will be reversed in a few days. Many companies do this to verify that the card number is valid.

 

You didn't need to do anything, including giving a card number, to set up on the free basic plan.

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