Changed Internet provider Arlo won't work since moving

[Daniel87]

Hi, I had arlo working well with my my last internet provider but due to moving house I cannot get the sytem to reconnect to my new service provider. Any ideas? TIA 

[jguerdat]

It should have been seamless.  What are the base LEDs showing?

[Daniel87]

All Light are one all Green. I have tryed resetting the Base Station but The Computer cannot find it now.

[jguerdat]

Not sure what you mean by this.  You should have at least 2 green LEDs, power and Internet, especially after a reset.  Speaking of the reset, did you use the proper method, using the reset button alone until the LEDs flash amber?  It may be you have a bad base that can only be resolved by contacting support, using the Support link above.

[JamesC]

Daniel87,

There could also be a conflict between the new ISP equipment and the Arlo system. I agree with jguerdat and recommend contacting the Arlo Support Team for more in depth troubleshooting.

JamesC