Cannot talk to support without a subscription

[MusicManLarry]

I’ve spent thousands on a couple of systems, a four-camera Ultra 2 system being the current one. I went into the Arlo website to download the Ultra 2 Owner’s Manual. The link takes you to Arlo’s Main Page. I started a chat (which was absolutely useless by the way) and went around in circles with a bot. It finally asked me if I would like to speak with a human and then informed me that I CANNOT talk to a human because I don’t have a paid plan!

I find this absolutely disgusting. I’ve spent thousands on equipment, but can’t talk to customer service because Arlo is SO greedy as to make it impossible if you don’t purchase a plan ON TOP OF a sizable equipment purchase. The word ‘hate’ somehow comes to mind.

There are other security camera vendors out there, and when it’s time to update the current system…, guess what. I wouldn’t recommend Arlo to ANYONE. The worst thing is they really don’t care!

I won’t even go into the app with all the sales popups, which make me nuts!

The bottom line: Arlo cares MUCH more about their bottom line than they do about their customers. Try and prove me wrong on that one!

[BrookeN]

Hello,

First I want to apologize for the frustration you feel. I would be more than happy to help you with any questions you may have. While it is true that support can only be reached if you have a subscription, the community has a wealth of information. As well as mods and superusers that are more than happy to help with any questions you may have. If support is needed or an type of behavior needs escalated I am able to help you with that as well. 

You can find the user manual here:

https://share.google/sZETkqbxbNpKgPIhc

If you have any other questions regarding the Ultra, please let me know. 

[MusicManLarry]

On Apple's Home App website, it states that the "Arlo Ultra Wire-Free Security Camera" is compatible with "HomeKit Secure Video". I have Arlo Ultra 2 cameras and don't see anyway to record and review video in Apple's Home App. According to the compatibility list, I should be able to, unless this was available only with the original Ultra camera and no longer available with the Ultra 2. What is going on here???

Cameras: VMC5040

Firmware: 1.070.54.0_3_14be8bc

macOS v26.0 (25A354)

Home App v10.0 (1097.1.3.4.6)

#https://www.apple.com/home-app/accessories/#section-cameras

[BrookeN]

The Ultra series are compatible with the Apple home. Your base probably needs a token reset I can do that for you. Then follow the steps within this link to set up without a code.

https://kb.arlo.com/000063184