Cannot switch paid subscription from old to new doorbell

[HCC-UK]

I renew my subscription on June this year, but my doorbell broken down recently so i buy a new one to replace it.

Then i found there is no way to monitor the subscription on website or app. Now the subscription "attach" on the old doorbell and i cannot switch it to the new one.

I do remember it should be able to monitor the subscription before Arlo update the system.

Does anyone know how to fix it? Please help.

Thank you very much.

[jguerdat]

What subscription do you have - a single camera one or a multi-camera plan? For a single camera plan, I believe you cancel the existing plan and subscribe again to add the new one. However, since you have a trial sub for the new doorbell, wait until that trial expired before adding a paid plan.