Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Cannot reinstall base station

Reply
Discussion stats
  • 1 Reply
  • ‎2023-02-21 04:56 PM
  • 808 Views
  • 0 Likes
  • 2 In Conversation
SusieQ24
Follower
Follower
‎2023-02-21 04:56 PM
  • Before I changed ISP Arlo base station was working fine. Now with new router Arlo app cannot locate base station. Tried factory reset and Arlo app still cannot find and install the base station. 
    I’ve tried plugging and unplugging connections, changing cables, resetting new router. Haven’t been able to get it to work again. Any suggestions? 
Labels:
0 Likes
Reply
Message 1 of 2
808
1 REPLY 1
DannyBearAgain
Master
Master
‎2023-02-21 06:10 PM

It is usually not difficult to swap out the isp equipment as long as the router has been configured correctly.

 

Changing over the Ethernet cable connection to the new router and rebooting the base station should be all that is required.

 

Have you contacted your isp, they maybe able to walk you through reconfiguring the router modem setup.

 

you could first try power cycling the router, wait 10mins then power cycling the base. Indicate what the base LEDs are showing after.

 

0 Likes
Reply
Message 2 of 2
801
Related Labels
Discussion stats
  • 1 Reply
  • ‎2023-02-21 04:56 PM
  • 809 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.