Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot login to Arlo app

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HalRoberts
Aspirant
Aspirant

I retired from my company and no longer have access to the email that my Arlo account is linked to. Moreover, I no longer have the iPhone which was linked to that account. There is no way for me to change my email or for me to verify my identity.

3 REPLIES 3
BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

HalRoberts
Aspirant
Aspirant

The agent called but I didn't recognize the number. I got voicemail with no number to call back. It said reply by email but she probably sent it to my old corporate email that I don't have access to. Please reply to or if she calls back, I will try to answer the phone.

BrookeN
Arlo Moderator
Arlo Moderator

I provided them the correct email address.