Arlo|Smart Home Security|Wireless HD Security Cameras
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Cannot link Arlo with Google Home

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Sig42
Aspirant
Aspirant

Hi,

 

I get the following error when trying to link Google home with Arlo account in Google home application juste after clicking on "Accept and Link" button :

 

"Could not reach Arlo. Please try again later"

 

I have tried to uninstall/reinstall both Google home and Arlo application without any success.

 

I also tried to join Arlo support but no one answer.

 

Any help would be appreciated.

 

Regards.

1 ACCEPTED SOLUTION

Accepted Solutions
Sig42
Aspirant
Aspirant

Hi,

 

I managed to link Arlo with google home with the help of Arlo's support.

 

The problem in my case was caused by a missconfiguration of my profile

 

In fact, the camera was initialized and configured first with my wife's smartphone (she created an Arlo's account and added the camera into it). Then, she invited me with the "invite feature" of Arlo's application to see and manage the camera. That caused google home application to not see the camera on my profile.

 

To solved this, I had to :

 

  1. Delete the camera in my wife's Arlo application (it deletes the camera automatically on my Arlo's account too)
  2. Reinitialized the camera by pressing the reset button
  3. Associate the camera with my Arlo's application
  4. And then linking Arlos wtith Google home application

 

Thank you again for your help,

 

Regards.

View solution in original post

6 REPLIES 6
Sig42
Aspirant
Aspirant

Hi,

 

 

Additional informations :

 

  1. I'm using Google Pixel 6A with Android 13 but linking was not working with my old Samsung smartphone
  2. There is a second error message which disapear quickly. It's in French but it means : "Empty account could not be linked with google home app". I have double checked my Arlo profile and it's nothing is empty...Screenshot_20221002-162242.png

 

Any help?

 

Regards

 

Any help would be appreciated...

ShayneS
Arlo Moderator
Arlo Moderator

Can you try these steps and see if it resolves the issue? 

 

  1. In the Arlo App, go to Settings > Privacy Center > Partners > Connected Accounts > Remove Google.
  2. Go to Settings > Profile > Logout.
  3. Try to link Arlo again in your Google Home App.

 

Sig42
Aspirant
Aspirant

Hi,

 

Thank you for your answer!

 

I do not have any partners displayed on this menu. Because I have never succeeded in linking my google account.
 
i have tried to logout, connect again and then tried to link Google home without any success.
 
Regards.
 
ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update, I'll provide this info to my team and provide an update as soon as possible. 

Sig42
Aspirant
Aspirant

Hi,

 

I managed to link Arlo with google home with the help of Arlo's support.

 

The problem in my case was caused by a missconfiguration of my profile

 

In fact, the camera was initialized and configured first with my wife's smartphone (she created an Arlo's account and added the camera into it). Then, she invited me with the "invite feature" of Arlo's application to see and manage the camera. That caused google home application to not see the camera on my profile.

 

To solved this, I had to :

 

  1. Delete the camera in my wife's Arlo application (it deletes the camera automatically on my Arlo's account too)
  2. Reinitialized the camera by pressing the reset button
  3. Associate the camera with my Arlo's application
  4. And then linking Arlos wtith Google home application

 

Thank you again for your help,

 

Regards.

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update.