Cannot install new hub

[wafilbo2]

I ordered a new hub from Amazon. Apparently it was reconditioned. Could not get that one to install after two hours on chat with Arlo. They finally suggested I send it back for a replacement which I did. Hour and a half of work that wouldn’t install either. Then Arlo sent me a brand new one exact same story upon initial installation, my phone app will find the new hub, but then it gives me an error message, cannot connect with the server. From that point forward, nothing will find it. Not the smart phone app and not my PC. Tech-support from Arlo does the same dance. Reset the hub. Reset the router. Disconnect everything. Try again. Nothing works, phone does not see it and neither does PC. Meanwhile, chat gets disconnected, and I have to go through the same dance again I have no idea what to do.

[jguerdat]

What does the hub's LED show? Are you using a VPN? If so, disable it for setup purposes.