Cannot get notification to show up on my phone or to get my camera to go off for movement

[Snm616]

I cannot get notification to show up on my phone or to get my camera to go off for movement. I can view my live cam. Help!

[JessicaP]

Hi Snm616,

What phone device are you using? Are you using a custom mode? If so, try using the default "Armed" mode and see if you receive any push notification when motion is detected.

[KDS8]

I just set up my Arlo system. I am not getting notifications every time either and my 2 cameras I have up so far aren't sensing motion unless I am right next to them.

[JessicaP]

Hi KDS8,

Have you tried using the motion detection test to see if your camera detects motion? You can read here to learn how to use the motion detection test: How do I use the motion detection test for my Arlo device?

[KDS8]

Yes, I made the adjustment to the sensitivity and that helped.